FEEDBACK FORM

Please take the time to submit your feedback of Al's French Fry's

Date You Visited:

Approximate Time:

Email or Phone Number:

1. CUSTOMER SERVICE

A. The cashier was courteous to customers in line.

	Yes	No
Said hello
Smiled
Said thank you
Made eye contact with customer

B. Employees behind the line were courteous

	Yes	No
Said hello
Smiled
Said thank you
Made eye contact with customer

C. Some banter occurred between customer and employee

Yes	No

D. Overall the employees appeared that they liked what they were doing

Yes	No

2. QUALITY

The quality of..	Great	OK	Not Good	N/A
..my fries were
..my sandwiches were
..my fried food was
..the arrangement of food on my tray was

3. ACCURACY

A. I was charged correctly for my order

Yes	No

B. I received the food that I ordered

Yes	No

C. My special requests were followed

Yes	No

4. CLEANLINESS

A. The entrance into the restaurant was clean

Yes	No

B. The condiment area was clean

Yes	No

C. The condiment area was stocked properly with straws, napkins, and ketchup

Yes	No

D. The table and booth I sat at were clean

Yes	No

E. The floor was clean and free of clutter

Yes	No

5. PRODUCTION

A. From the time I got in line to the time that I received my meal it took:

6. EXPERIENCE

A. How often would you say you eat at Al's?

B. If you were to compare today's experience at Al's with your most recent experience at a competitor, how would you rate the experience?

7. OTHER FEEDBACK / SUGGESTIONS


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